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Frequently Asked Questions
How do I deposit / top up?
Go to the TopUp page from the top menu. Select your preferred bank or e-wallet and follow the on-screen instructions. Processing times vary by payment method — most deposits are reflected promptly, though timing may depend on your bank or provider.
How do I withdraw my winnings?
Go to Transfer → Withdraw. Enter your bank details and the withdrawal amount. Processing times vary depending on the payment method and may take longer during peak periods. Contact our support team if you have questions about a pending withdrawal.
What is Aladdin Coin?
Aladdin Coin is our loyalty rewards currency. You earn coins by playing games and can redeem them for prizes in the Treasure Cave, or convert them back to cash.
How do I claim a promotion?
Visit the Promotions page and click "View More" on the promotion you want. Each promotion has specific terms and conditions that must be met to qualify.
I forgot my password. What should I do?
Contact our customer support via WhatsApp or Telegram with your registered phone number. Our team will verify your identity and reset your password promptly.